Refund & Returns Policy

By purchasing from Built Different Team LLC, you acknowledge and agree to the following policy:

Defective or Incorrect Items

If an item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at Vincent@builtdiffrent.com with your order number and photos. We will evaluate your claim and, if approved, provide a replacement at no additional cost.

Non-Returnable Products

• All supplements, apparel, and accessories.
• Final sale, promotional items, and gift cards.

Contact

For any questions about this policy, email us at Vincent@builtdiffrent.com.

Privacy Policy

This Privacy Policy describes how Built Different Team LLC (“we,” “us,” “our”) collects, uses, and shares personal information when you visit or make a purchase from our website (the “Site”).

Information We Collect

• Order & Account Info: name, email, billing/shipping address, phone, payment details (processed securely by our payment partners).
• Device & Usage Data: IP address, browser type, pages viewed, time on site, referring URLs.
• Marketing Preferences: email/SMS opt-ins and interactions with our campaigns.
• Support: communications you send us (e.g., email, contact forms, social messages).

How We Use Information

• Provide, personalize, and fulfill orders; process payments; deliver customer support.
• Operate, maintain, secure, and improve the Site and our product offerings.
• Send transactional messages (order confirmations, shipping updates).
• With your consent, send marketing communications (you can opt out anytime).
• Detect, prevent, and address fraud, abuse, or security incidents.

Sharing of Information

We share information with trusted service providers who help us operate our business, for example:

• Shopify (store platform & checkout), payment processors, shipping carriers, email/SMS providers, analytics and advertising partners.
• These partners may process your data according to their own policies and as required to provide services to us.

Cookies & Similar Technologies

We use cookies, pixels, and similar technologies to enable core functionality (like cart and checkout), to understand site performance, and for personalized marketing. You can control cookies in your browser settings and opt out of certain tracking in our email footer or by contacting us.

Your Rights

• Access/Correction/Deletion: You can request a copy, correction, or deletion of your personal information.
• Opt-Out of Marketing: Use the unsubscribe link in emails or email us.
• Do Not Sell/Share (where applicable): If you are in a jurisdiction with these rights (e.g., certain U.S. states), contact us to exercise them.

To exercise any rights, email Vincent@builtdiffrent.com with the subject “Privacy Request.”

Data Retention

We retain order information for our records as required by law, tax, and accounting obligations, unless and until you ask us to delete it (subject to legal/operational requirements).

Security

We use technical and organizational measures appropriate to the nature of the data. No method of transmission or storage is 100% secure, but we work to protect your information.

Children

The Site is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

International Users

Our services are operated in the United States. If you access the Site from outside the U.S., you understand that your information may be processed in the U.S. and other countries where our providers operate.

Changes to This Policy

We may update this policy to reflect changes to our practices or for legal, operational, or regulatory reasons. We’ll revise the “Last updated” date above when changes are posted.

Contact

For questions or complaints, please contact us at Vincent@builtdiffrent.com.

Operated by Built Different Team LLC.